Delivery

We aim to dispatch all orders Monday to Friday during working hours.

• Shipping costs are calculated at checkout based on delivery location, weight, and order value

• We currently ship using Royal Mail and DHL

• Your delivery partner is allocated based on the delivery option you select

• All tracked delivery options are paid for by the customer

• International orders are subject to higher shipping charges

Please note: Some delivery options may not be available depending on the contents, value, or weight of your order.

Returns & Exchanges

We know you'll love your Argentium Silver purchase. However, if you’re not completely satisfied, we’re here to help.

Returns

• Items may be returned within 14 days of receipt (signature may be deemed as proof of delivery)

• Returned items must be unused, in their original condition, with all security tags intact

Unfortunately, we cannot accept returns for:

• Engraved items, unless faulty or defective

• Earrings, for hygiene reasons, unless faulty or defective

Please note:

• A 20% restocking fee applies to returned rings or cancelled orders once production has begun, as they are made to order.
  

How to Return an Item

Step 1
Email us at info@argentium.com to let us know you’d like to return an item. Please include:

• Your order number

• The reason for return

• Whether you’d like an exchange or a refund

Step 2
We’ll reply with instructions on how to return your item.

Refunds & Exchanges

• You may choose a refund or store credit

• If your replacement item costs less than your original purchase, we’ll refund the difference

• If it costs more, you’ll be asked to pay the difference before dispatch

• Any additional shipping costs will apply to exchanges

Return Shipping

• We recommend returning items via Royal Mail Special Delivery or a tracked and insured service (especially for international returns)

• We cannot accept responsibility for items lost in transit

• Return shipping costs are the customer’s responsibility unless the item is faulty or was sent in error

Need Help?

If you have any questions at all, please contact us:
Email: info@argentium.com
Phone: +44 (0)20 4542 7031

We’re always happy to help.